The exchanged product must be unused and free from damage or failure caused by human defects; please keep the complete original packaging (including the outer packaging carton), otherwise returns and exchanges will not be accepted.
Returns cannot be accepted in the following cases:
- The product has been unpacked and used, or damaged due to human factors, such as: defaced, malfunctioned, damaged, worn, scratched, scratched, dirty.
- The package of the returned product is damaged and incomplete, or the invoice and accessories are missing.
- Malicious or bulk returns.
Return Process
Contact the customer service personnel → confirm that the goods can be returned → prepare the complete product and invoice → provide the collection time and contact information, address → the logistics entrusted by the store will be recycled.
Refund Instructions
- Credit card payer: After confirming that the return is successful, the payment will be directly refunded to the original payment credit card account.
- Cash on delivery: After confirming the return is successful, the refund fee will be transferred to the bank account you provided.
Exchange Process
When you and the store agree to exchange the goods, please return the original order and place a new order at the store; the company will only send you an invoice for the difference and charge or refund the fees; if there is no difference, no further processing is required.
